Car Hire Terms and Conditions
Car Rental Voucher - General Terms & Conditions
A. The Agreement Between Us:
These General Terms & Conditions, together with the terms detailed in the Car Rental Voucher to which these General Terms & Conditions are ancillary, constitute the terms of the agreement between us, CAR HIRE BROKERS (hereinafter: "CAR HIRE BROKERS", “we” or "us") and you, the car renter whose details appear on the voucher (hereinafter: the "Renter" or "you"), with respect to any transaction of car rental executed by the Renter through CAR HIRE BROKERS (hereinafter: the "Car Rental Transaction").
B. The Voucher:
Upon making a reservation for a Car Rental Transaction we will issue you a voucher which contains a summary of the principles of the Car Rental Transaction, as well as a copy of these General Terms & Conditions (hereinafter: the "Voucher").
Please carefully read the summary of the Car Rental Transaction detailed in the Voucher. If after receiving the Voucher, you discover discrepancy in the terms of the Car Rental Transaction contained in the Voucher, please inform us of this as soon as possible.
The Voucher is personal and cannot be transferred or assigned.
C. Included Items and Supplements Not Included in the Voucher:
The Voucher contains a summary of the principal terms of the Car Rental Transaction, as well as a list of items included in the rental fees paid by you through CAR HIRE BROKERS. Additional items, which are not expressly indicated in the Voucher as part of the terms of the Car Rental Transaction (including any items which the Voucher expressly refers to as: "Not included in this Voucher"), are not part of the Car Rental Transaction.
These add-ons also include, but are not necessarily limited to, additional equipment or special requests that you may add to the car rental transaction [for example: additional driver insurance, young driver insurance, refund fees, baby or child seat (which are installed at the sole responsibility of the car renter), snow chains or winter compatible tyres (which are mandatory in certain weather conditions and road conditions that require it), damage handling fees, traffic or parking report handling fees, navigation device, special requests regarding the delivery or collection of the vehicle, receipt or collection of the vehicle outside of operating hours, late return of the vehicle, and more].
As stated, these items do not constitute part of the car rental transaction. If you inform us in advance about the add-ons you need, we will make sure to reserve those add-ons for you so that they are available to you at the time of vehicle collection. Payment for these add-ons is not transferred to us but will be collected directly by the vehicle supplier at the time of vehicle collection. Please note that the prices of the items stated in the voucher or on our website are indicative prices only and may not include taxes or other mandatory local payments. These payments (which may include VAT (in Europe) or sales tax (in the US), as per their rate in each country, as well as environmental taxes, airport taxes and other taxes or levies), vary from country to country and may vary from one car supplier to another and from one car pick-up station to another, and therefore, we are unable to present in advance the full mandatory payments that will be added to the prices of the items. Before signing the car rental agreement at the pick-up station, you are required to check the final price of all items.
Any such item, which was not pre-ordered by you and which was specified in the voucher in advance as approved by the supplier (in the Pre-booked Items section), depends on its availability with the car supplier only, at the time of vehicle pick-up.
D. Pre-Conditions for Executing the Car Rental Transaction :
Upon picking up the car from the pick-up station indicated in the Voucher (hereinafter: the "Pick-Up Station") you, and any additional driver who wishes to be registered as a driver in the Car Rental Agreement (hereinafter an "Additional Driver"), must present all of the following certificates and documents together and which must be valid:
1. The car rental Voucher (printed).
2. A permanent South African driver's license in your name and in the name of any Additional Driver (issued in plastic with a photo).
3. An international driver's license in your name and in the name of any Additional Driver is required together with your South African driver’s license. Temporary licenses will not be accepted. This is required for any country outside South Africa and therefore we recommend that you obtain such an international driving license in any case.
4. A valid South African passport in your name and in the name of any Additional Driver.
5. A physical international credit card, in your name. Your PIN code may be required - make
sure you know it beforehand.
The international credit card which you will be required to present at the time of pick-up of the car must be one of the credit cards listed in the Voucher under section: "Other Terms - accepted credit cards" (hereinafter: the "Credit Card"). The Credit Card shall be used to ensure the payments and supplements which you will be obligated to pay in addition to the car rental fees included in the Voucher. It is important that the credit card will be valid for 4 months after drop-off.
The Credit Card shall also serve as a deposit for the car rental company specified in the Voucher (hereinafter: the "Car Supplier" or "Rental Company"). The minimum deposit amount will be equal to the deductible fees amount indicated in the Voucher under section: "Policies – CDW Excess/TP Excess" plus fuel costs and other charges which may apply in the Car Rental Transaction. Please note, you must verify in advance whether the Credit Card has a sufficient credit line for the deposit. The Car Supplier shall not accept as a form of payment and/or as a deposit any cash or other means of payment, other than a physical Credit Card, as indicated in the Voucher (it is not possible to present the card via mobile phone by apps like Apple-pay or Google-pay). If you have ordered a luxury car, you may be required to present the Car Supplier with two Credit Cards as a deposit and such provision will be indicated in the Voucher.
In addition to the required certificates and documents mentioned above, at the time of pick-up of the car from the Pick-Up Station you shall be required to sign a car rental agreement with the Car Supplier with respect to the Car Rental Transaction (hereinafter: the "Car Rental Agreement"). Please note, the Car Rental Agreement must also be signed by any Additional Driver. In case a driver, that is not registered in the Car Rental Agreement as an Additional Driver, will drive the rented car, then the insurance coverages will not apply following which, you may be held liable for any damage causes to the rental car.
If you fail to present any of the foregoing documents or certificates, or in case of discrepancy in your details or in those of any Additional Driver as indicated in the documents and approvals which you are required to present upon signing the Car Rental Agreement, or if you shall fail to sign the Car Rental Agreement - the Car Rental Agreement shall not be executed and this will be considered as a "No Show" on your behalf to the Pick Up Station. In such event, we will be entitled to charge you for No Show Fees at the rate indicated in the Voucher, under the section "Policies - No Show fees", and we shall not be liable to any other damage and/or aggravation incurred by you or your party.
No-show fees are determined by the rental company and reflect, among other things, the costs of handling and canceling your reservation; the expected damage to the rental company due to holding the vehicle for you and the expected damage to its ability to rent the vehicle after such a short time before the vehicle was supposed to be delivered to you; and the expenses incurred by the car supplier to prepare your vehicle for pickup (such as transporting the vehicle to the pickup location and washing it for you).
In addition, the Car Supplier may refuse to deliver a car to any person who does not meet the Car Supplier’s rental policy, and this matter is subject to the Car Supplier's sole discretion. In the event that the Car Supplier refuses to execute the Car Rental Transaction and/or to deliver the car to you under the Car Rental Agreement, as specified above, we will not be responsible to arrange alternative means of transportation to you and your party, and shall not be liable to any other damage incurred by you or your party under such circumstances. In such an event the Car Rental Transaction shall be cancelled and we shall refund all payments we have collected from you. From our experience, set out below are several typical cases in which the Car Supplier may refuse to deliver the car to you (there might be additional events):
a. If you arrive at the Pick-Up Station under the influence of alcohol or drugs or in any other state which according to the representative of the Car Supplier renders you unfit for driving; or if upon or about signing the Car Rental Agreement you have acted inappropriately;
b. If you have arrived at the Pick-Up Station in a medical state which restricts you from driving the car ordered by you, either temporarily (for example, broken limbs) or permanently (for example, disability). If such limitation exists we recommend that, you inform us in advance as soon as possible so we can verify with the Car Supplier if the Car Supplier will allow you the use of the car in your medical state (in case of a temporary disability) or if the Car Supplier may provide a car suitable to your needs (in case of a permanent disability) in order to avoid any unpleasantness and unnecessary damage;
c. If it is determined that you are listed in the blocked customers list of the Car Supplier or any of its affiliates (known as "Blacklist"). This can happen for example if you are in debt to the car rental company. Please note, if you have received notice from a car rental company of its refusal to rent you a car and/or of your inclusion in a Blacklist, we recommend that you notify us of this as soon as possible so we may ensure in advance that the Car Supplier will indeed provide you with the car you have ordered. It is important to note that we cannot know in advance if you are blacklisted or not, usually due to privacy laws which prevent the Car Supplier from sharing this personal information to third parties. The blockage appears on the internal Car Supplier network upon inputting your details.
E. The Car Rental Agreement:
The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Supplier at the time of pick-up of the car, as described above. Please carefully read the terms of the Car Rental Agreement before signing it. At your request we can provide you with a copy of the Car Rental Agreement in advance. In any event that, prior to signing the Car Rental Agreement, you shall find any discrepancy between the summary of terms of the Car Rental Transaction specified in the Voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and in any event before signing the Car Rental Agreement.
Please note, the Car Supplier bears the sole and exclusive responsibility for the execution of the Car Rental Transaction in accordance with and subject to the terms specified in the Car Rental Agreement. CAR HIRE BROKERS is not a contracting party to the Car Rental Agreement and does not assume any responsibility for its execution by the Car Supplier or for any malfunctions or other faults which are beyond its control (unless CAR HIRE BROKERS knew or should have known in advance of such malfunctions or faults).
We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining the drop-off of the car, in case of future inquiry related to the Car Rental Agreement signed by you.
Set out below is a general description of the principles of the rental terms of the car rental agreement of most Car Suppliers with whom we engage as well as other important conditions regarding the voucher terms and the car rental transection. This general description is for convenience purposes only. For the removal of doubt the only binding terms with respect to the Car Rental Transaction are those specified in the Car Rental Agreement:
- The Rented Car:
The car type, manufacturer, model, year of manufacturing, engine capacity, trunk size and fuel type indicated in the Voucher are for illustration purposes only and are not guaranteed.
Please note that the voucher commits to a certain category of a car group, and there is no commitment regarding the interior accessories of the car such as smartphone connectivity (for example a USB socket), a multimedia system, car play etc.
The Car Supplier may, under its discretion and in accordance with its current inventory at the time of pick-up of the car, deliver to you a car which according to the Car Supplier's definition is equivalent or of greater value to the Car indicated in the Voucher, or a Car in an equivalent car category or from a higher car category to the car category indicated in the Voucher.
Additional information regarding the classification categories is available on the following link: https://chb.co.za/chb-car-codes
- Pick-Up and Drop-Off of the Car:
The car will be reserved for you up to one hour after the Pick-Up time prescribed in the Voucher or until the closing time of the Pick Up Station (the earlier of the two). The closing time of the Pick-Up Station is indicated in the Voucher, however, the operating hours of the Pick-Up Station may vary due to holidays or local events. Please note, the Car Supplier is not obligated to wait for your arrival, and if you fail to arrive at the Pick-Up Station at the time indicated in the Voucher this may constitute a No-Show on your part.
If you know of any expected delay in your arrival to the Pick-Up Station (such as a flight delay), it is your responsibility to inform the car rental company or us of this. We recommend that you inform is of any , such delay in advance, as soon as possible, so we can verify if you may pick up the car or alternatively so that we may try and assist you in finding a different reasonable arrangement with the Car Supplier (although we do not guarantee that we shall succeed in making such an arrangement).
Please note that if the car pick-up point is at an airport, you will be asked to provide your flight details when making your booking. These details are required by the car supplier in order to prepare for the delivery of the car on the date set as the car pick-up date, however the car supplier (and thus CHB) do not monitor changes in flight times.
If you do not notify us or the car supplier in advance of a delay in the pick-up date due to flight delays or any other factor, and you arrive at the pick-up station more than an hour after the time specified in the voucher as the pick-up date (or after the station closes), the car supplier may consider you as someone who did not arrive to pick up the car on the time specified in the voucher and as someone who canceled the car reservation. In such a case, the car supplier may refuse to recognize the voucher. We will not be liable for any damage and/or emotional distress caused to you or your companions. In addition, we may charge you a no-show fee at the rate specified in the voucher, under the heading: "Policies - No Show fee". The no-show fee is determined by the rental company and reflects, among other things, the costs of handling and canceling your reservation; the expected damage to the rental company due to holding the car for you and the expected damage to its ability to rent the car after such a short time before the car was supposed to be delivered to you; And the expenses incurred by the vehicle supplier to prepare your vehicle for collection (such as transporting the vehicle to the collection location and washing it for you).
Upon picking up the car, you will be required to sign documents indicating the condition of the car at the time of its pick-up. We recommend that you check the car before leaving the Pick-Up Station and verify that if any damage to the car exists, these will be specified clearly in the Car Rental Agreement.
Please note, if the car is delivered to you outside of the Pick-Up Station's operating hours or is dropped off by you outside of the station's operating hours, you will be charged an additional payment for such service in accordance with the rate indicated in the Voucher. If you drop-off the car outside the operating hours of the Drop-Off Station (for example by returning the car keys to a KeyBox which is available in certain conditions) you shall be responsible for any damage incurred to the car until the car is collected by the Car Supplier and the rental agreement will not be finalized until the car will be inspected by the Car Supplier representative.
In any case we recommend photographing the car upon pick up and drop off to avoid any possible charges.
In the event the car is dropped off unreasonably dirty, as determined solely by the Car Supplier, the Car Supplier may charge you for special cleaning fees. Car Suppliers prohibit smoking in the car. In such an event, if you drop off the car with evidence of smoking, with dirt, food leftovers, garbage, damaged or wet upholstery etc., the Car Supplier will charge you for special cleaning fees.
- Restrictions of Age and Experience:
Most Car Suppliers require, as a precondition to the execution of the Car Rental Transaction, that the minimum age of the Renter and any Additional Driver be 21 years old. Please note, some Car Suppliers may also require, as a precondition to executing the Car Rental Transaction that the age of the Renter and any Additional Driver shall not exceed a particular maximum age. If your age or the age of any Additional Driver exceeds 70, we recommend that you verify in advance the Car Supplier's policy in this matter.
In addition, most Car Suppliers also require that the Renter and any Additional Driver shall have a minimum driving experience of 12 months.
The policy relating to the Renter’s age and any Additional Drivers and the minimum driving experience they hold is determined by the Car Suppliers, at their sole discretion, such restrictions may vary from time to time, from country to country and from one car group to another. Also, certain Car Suppliers may charge additional payment for renting a car to a young driver (usually from the age of 21 and below the age of 25) or to a senior driver (usually above the age of 75).
- Fuel / Battery:
In most cases, the car shall be delivered to you with a full tank of fuel / full battery. Accordingly, you shall be required to return the fuel tank / battery in the same condition as it was delivered to you. In case of fuel shortage / insufficiently charged battery when the car is returned, you will be charged according to the rate determined by the Car Supplier at its sole discretion, in addition to special refueling fees. We recommend that you keep the last fueling /charging receipt and the car Drop Off report which will be filled when dropping off the car for any case of future inquiry in this respect.
In cases where you shall purchase a prepaid fuel tank, no refund will be given for unused fuel.
In any event, we recommend that upon pick-up of the Car you shall check the fuel / battery gauge in the car in order to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement.
Please note, in the event that you shall refuel the car in violation of the manufacturer's instructions specified on the sticker on the fuel tank inlet cover, the Car Supplier shall charge you for the costs of repair of any damage incurred to the car as a result of this, including any incidental expenses (as well as costs of towing and repair and out of use fees). Such damage is not covered under the insurance coverage you shall procure. It is under your sole responsibility to verify the appropriate type of fuel for the car.
Please note, when driving in areas where it is expected to ice or snow you should be prepared in advance with an "Antifreeze" fuel liquid. Also, if you receive a diesel-powered vehicle, you may be required to add, in addition to fuel, an additive called AdBlue® during the trip. A lack of this additive will be marked on the dashboard and failure to fill it may cause the vehicle to stop.
- Travelling between Countries:
There may be restrictions in the Car Rental Agreement on crossing borders outside the country of the Pick-Up Station. The Voucher may include limitations with respect to traveling between countries under section "Other Terms- Border crossing information". In any event, if you decide to cross borders outside of the country in which you picked- up the car, it is your responsibility to inform our reservation center, and alternatively receive the Car Supplier's approval, under the Car Rental Agreement, for your expected travel route. Please note, if you fail to act in accordance with the foregoing, some of the insurance coverages specified in your Voucher may not be valid. Likewise, if you wish to cross borders, during the rental period, the Car Supplier may charge you with an additional amount, including border crossing fees between certain countries.
- Satellite Navigation System (GPS):
In case the terms of the Car Rental Transaction include a satellite navigation system, it is clarified that we cannot guarantee that the system be of a certain type (including whether mobile or fixed).
In any event, it is your responsibility to return the navigation system you received in good and intact condition. In case you return the navigation system in an improper condition or with missing parts, you will be charged for repair costs.
- Mechanical Problems:
It is the responsibility of the Car Supplier to provide you with a car in a general proper condition without any faults or defects (except those listed by the Car Supplier at the time of picking up the car). However, during the rental period, mechanical problems may occur in the car. In any event of malfunction as aforesaid (including in the event of a display of a warning light in the car) or any other problem during the rental period of the car, you must notify the Car Supplier and/or the roadside assistance services of the Car Supplier directly and immediately, and act according to their instructions (usually the contact numbers of the Car Supplier and/or the roadside assistance services appear in the Car Rental Agreement and/or on the rental car key chain.
In case of a mechanical problem in the car, the Car Supplier shall handle your request or guide you on how to operate, all in accordance with its procedures and discretion. Please note, if the Car Supplier offers you a car replacement, there is no guarantee that the car replacement to be offered to you will be of the same car group ordered by you.
Please note, CHB will not be responsible or liable for any damage incurred to you or your party as a result of mechanical problems or malfunctions in the car (unless CHB knew or should have known of such mechanical problems or malfunctions in advance). Although CHB is not responsible for mechanical problems or malfunctions in the car as mentioned, if you contact us immediately upon first becoming aware of a mechanical problem, we will try to assist you in finding a reasonable solution with the Car Supplier (however we do not guarantee that we shall succeed in making such an arrangement).
In case a mechanical breakdown will occur in a different country than the pick-up country, it has to be considered that the handling time of the by the supplier ,may be longer, even if outside country insurance was bought.
Sometimes, warning lights that indicate a necessity of a certain action from the driver will light up, for example adding Adblue, recharging the car battery of the car or the car keys, lack of air in the wheels and the need for tire inflation etc. These are not mechanical problems, and the driver must act according to the lit warning light and if he will not act accordingly and on time, the damage that will be caused might not be covered by the insurance. These warning lights do not imply that the car is not well maintained, but indicate about required ongoing maintenance of the car, and are under the responsibility of the driver.
- Flat Tyre and Other Tyre Damages:
A flat tyre or other tyre damage does not constitute a mechanical problem and the repair of these damages is under your sole responsibility. In the event of a flat tyre or other damage to the car's tyres, the Car Supplier is not obligated to send towing services and is not obligated to provide you with a car replacement. Please note, according to international regulations, it is not mandatory to have a spare tyre in the car, only a temporary repair kit is required until the tyre is replaced. Moreover, in certain countries, according to the national regulations, the car rental companies do not equip the car with a spare tyre or a temporary repair kit, and operate a designated flat tyre repair road service team.
Therefore, during car pick-up, we suggest checking the available and suggested local solution for flat tyres and making sure you know how to operate this solution and act accordingly.
In any case, CHB will not be responsible or liable for any damage incurred to you or your party as a result of any flat tyre or tire or wheel damage as aforesaid and you will not be entitled to any compensation for the time that was required to repair this type of damage.
- Accidents:
In any event of an accident, you must report this directly and immediately to the Car Supplier and to the local police. We recommend that you do so even if you believe no damage was incurred to the car. According to the Car Supplier's guidelines, you will have to complete a damage report and deliver it to the Car Supplier, and you will also be required to cooperate with the Car Supplier and act according to its directions. If you fail to act accordingly, the Car Supplier may charge you for damages incurred to it as a result., and in such a case, the insurances, waivers or exemptions from liability described in these general conditions will not apply, even if you have purchased a 0 excess rental plan. Please note that in certain countries there is an obligation to report any damage to the vehicle to the local police, including (but not limited to) due to an accident. We recommend that when you receive the vehicle at the drop-off point, you check with the vehicle supplier whether there is an obligation to present a police report in the event of damage to the vehicle (whether due to an accident or for any other reason). In any case, you must follow the vehicle supplier's instructions.
Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Supplier.
Please note, in case of an accident the Car Supplier is not obligated to provide you with a car replacement. Although CAR HIRE BROKERS does not bear any responsibility for damages resulting from accidents, if you contact us on the matter we will try to assist you in finding a reasonable solution with the Car Supplier (although we do not guarantee that we shall succeed in making such an arrangement).
- Traffic Laws, Fines and Surcharges:
Traffic laws vary from country to country and it is your sole responsibility to verify these laws in every country you wish to use the car and to comply with them. According to the Car Rental Agreement, you bear the sole and exclusive responsibility to any damage incurred as a result of the failure to uphold the traffic laws of the country in which you are using the car or as a result of any violation of such laws. Please note, in certain countries there is an exclusion to the insurance coverage due to failure of upholding traffic laws, thus if damage is caused due to such failure or your violation of such traffic laws, the insurance coverage shall not apply. We recommend that you verify in advance what are the traffic laws in each country as mentioned above.
Payment of traffic fines and parking tickets, including special handling fees collected by the Car Supplier, road tolls, government surcharges, stickers for traveling on highways which can be purchased at border stations (for example in, Austria, Switzerland, Hungary, Slovenia, etc.), stickers for "green" traveling in city centers etc., are usually not included in the Voucher and it is under your sole responsibility to pay such fines and tickets and/or to verify the need for the required stickers and purchase them in the relevant countries where you will use the car.
Please note, fines and tickets charged upon you, which are not paid by you during the rental period, will be sent to you, in most cases, by the Car Supplier or directly by the relevant authority. The time it takes to receive the fines differ between countries and we are not responsible for the delivery, non-delivery, or delays in delivery of such fines and tickets and are not responsible for any doubled fine or any other payments charged upon you for any such delay since we do not control the foreign authorities.
- Insurance Policies:
The terms of the insurance coverage included in the Car Rental Transaction are those specified in the Car Rental Agreement. The types of insurance coverage included in the Car Rental Transaction are indicated in the Voucher; however the terms of the insurance coverage included in the Car Rental Transaction and the exclusions of the insurance coverage vary from one Car Supplier to another and from country to country and there might be substantial differences between them.
Therefore, you must verify in advance that the type of insurance coverage indicated in the Voucher, as well as the insurance terms and the exclusions thereof, meet your needs. In addition, we recommend that you check with the Car Supplier upon picking up the car or prior to that what are the exclusions to the insurance coverage included in the Car Rental Transaction.
Please note, some of the Car Suppliers offer, instead of insurance coverage, a waiver or exemption from liability to certain damages that may be cased to the rental car while in your possession. In these General Terms, any reference to an insurance coverage shall also include such waiver or exemption.
Below are the details of the main types of insurances customary among the various Car Rental Suppliers:
U.S.A.
- LDW Insurance (Loss Damage Waiver) or CDW (Collision Damage Waiver)
This type of coverage covers property damages to the rental car during the rental period, including theft.
In any event of damage as aforesaid you may be charged deductible fees in the amount prescribed in the Voucher under the section "Policies- CDW Excess/TP Excess", even if the damage was caused by a third party and not at your fault. If the damage was caused by a third party, we recommend that you update the Car Supplier of this and act according to its instructions. In some cases, if you follow the Car Supplier's instructions and the Car Supplier determines that the damage was not your fault, the deductible fees might be returned to you by the Car Supplier.
- SLP - Third Party Insurance Extension from Alamo & National Rental Companies in the US
Supplemental Liability Protection (SLP) is a coverage provided by the vehicle rental company to the vehicle renter with minimum liability limits (at no additional cost to the vehicle renter) in coverage equal to the amount of additional minimum coverage according to the provisions of the law applicable to the vehicle at the place of its operation, as well as excess insurance coverage, additional insurance from the use or operation of the vehicle in accordance with the rental agreement, to the combined limit of USD 300,000.
This coverage does not include coverage for uninsured or underinsured motorists (UM/UIM) for bodily injury and need, except in states where it is required by law. Where it is required by law, the limits of coverage for uninsured or underinsured motorists are USD 300,000 per occurrence. This coverage is provided through an insurance policy underwritten by Zurich American Insurance Company.
For more information on the Alamo website: Click here
Europe, Canada, and the Rest of the World
- CDW/LDW Insurance – (Collision Damage Waiver or Loss Damage Waiver)
This type of coverage covers the liability of the Renter in case of property damage to the car during the rental period, excluding theft.
In most cases and destinations, you will be charged deductible fees in case of damage to the car in the amount prescribed in the Voucher under section "Policies – CDW Excess", even if the damage was caused by a third party and not at your fault. If the damage was caused by a third party, we recommend that you update the Car Supplier of this and act according to its instructions. In some cases, if you follow the Car Supplier's instructions and the Car Supplier determines that the damage was not your fault, the deductible fees might be returned to you by the Car Supplier.
- TP Insurance (Theft Protection)
This type of insurance covers the liability of the car renter in case of theft of the rental car or parts thereof or in case of damage to the rental car due to attempted theft or parts thereof.
In most cases and destinations, you will be charged deductible fees in case of theft or an attempted theft, in the amount prescribed in the Voucher under section "Policies - TP Excess".
- Third Party Insurance
In most cases and destinations, this type of insurance is included in the CDW coverage mentioned above. However, please note, this insurance does not cover personal injury to the driver and the passengers or to their personal property. In addition, in certain jurisdictions (e.g., South Africa), the coverage proposed to be included in such insurance may contain various limitations prescribed by local law (such as: limitations on the account of coverage, the coverable events and more).
Therefore, we recommend that you separately purchase an appropriate insurance coverage to meet your needs, or alternatively verify with the Car Supplier, at the time of picking up the car, which additional insurance coverages are offered by it for such purpose.
- Super CDW Insurance
This type of coverage entitles the Renter to a full exemption from deductible fees in case of damage to the rental car (excluding administration fees which will be collected directly by the Car Supplier regardless of the type of damage).
- Super TP Insurance
This insurance coverage entitles you to an exemption from deductible fees in case of car theft (excluding administration fees which shall be collected directly by the Car Supplier).
Important Notes Applicable to All Insurance Coverages-
1. It is important that you review the terms of the insurance coverages included in the Voucher, their restrictions and exclusions. The insurance coverages offered by the Car Suppliers are restricted and their terms are subject to the terms of the Car Rental Agreement and the exclusions detailed therein.
In general, insurance coverages for car damage will be excluded in different cases including (but without limitation) in cases of damage to the car caused by a willful act, due to the use of the car by an unauthorized driver, due to driving under the influence of drugs or alcohol, due to forbidden use of the car such as driving on unpaved roads, due to subletting the car to a third party, due to negligent use of the car, due to failure to comply with local traffic laws or due to violation of the Car Rental Agreement by you (for example failure to return the car at the end of the rental period). In Such a case, you will be responsible to any damage incurred to the Car Supplier, including the costs of repair of any damage incurred to the car as a result or compensation for the rental car value and for revenue loss incurred to the Car Supplier due to loss of rental days.
Furthermore, please note that these insurance coverages usually do not cover damages incurred to the lower chassis of the car, clutch, upholstery or window panes, damages to the tyres or repair of flat tyres and any related expenses, towing fees or spare key costs as well as damages incurred to the content of the car or of its passengers.
Insurance coverage for theft may include exclusion in circumstances in which the theft was enabled due to the Renter's negligence and in such event the Car Supplier may charge you with the full value of the car.
There might be additional exclusions to the insurance coverages offered by the Car Suppliers which vary from one supplier to another. Therefore we recommend you check with the Car Supplier at the time of picking up the car, or beforehand, which exclusions apply to the insurance coverage under the Car Rental Agreement.
Please note, as a pre-condition to the insurance coverage you are required to report immediately of any theft, damage or other insurance event incurred to the car during the rental period to the local police and to the Car Supplier and to present substantiating documents of such event. You must follow the instructions of the Car Supplier and the local police in any such event and must fully cooperate with them. If as a result of an act or omission by you or by any person on your behalf, the insurance coverage does not apply, for example in circumstance where an exception to the insurance coverage applies, the Car Supplier may demand compensation from you for the full damage incurred to it. In such a case, the insurances, waivers or exemptions from liability described in these general terms and conditions will not apply, even if you have purchased a 0 excess rental plan.
2. It is important to note that the terms terms of the Car Rental Transaction do not include medical insurance and/or personal injury or property damage insurance to you, to any Additional Driver and/or to the passengers of the rental car, including with respect to damages resulting from a car accident which may have occurred during the use of the rental car. Therefore, you must ensure to independently purchase an insurance coverage in accordance with the terms of the insurance coverage to meet your needs.
In any event, we will not be responsible for personal injury and/or property damage incurred to you, to any Additional Driver and all other passengers of the rental car.
3. The terms of the Car Rental Transaction do not include any insurance coverage for the period exceeding the duration of the rental period. Therefore, we recommend that you purchase separately an insurance coverage that meets your needs.
4. Upon signing the car rental agreement, the car rental supplier may offer you additional coverages, services, and/or products, some of which may already be included in your CHB voucher. It is your responsibility to verify whether these are included in your voucher or not. Please note that if you choose to purchase any additional coverage, service, and/or product from the rental provider as part of the rental agreement, you shall bear sole and exclusive responsibility for its cost. You will not be entitled to any refund from CHB for such purchases, even if they provide coverage, services, or products that are similar to or overlap with those already included in the CHB voucher.
F. Taxes:
The amounts stated in the Voucher regarding the supplements intended to be paid upon picking up the car and which are not included in the price of the Car Rental Transaction, do not include VAT or other local mandatory payments.
As detailed in Section C. above, the prices of add-ons stated in the voucher or on our website do not include taxes or other local mandatory payments. You can read more about this subject on our website at the following link: https://www.chb.co.za/chb-local-taxes-and-fees .
G. The Car Rental Period:
The car rental period stated in the Voucher is calculated on a 24-hour unit basis. The rented vehicle must be returned by the actual pickup time or by the time specified on the voucher (whichever is earlier). In any event of delay or change in dropping off the rental car, you must update us or the Car Supplier accordingly. In any event of delay in dropping off the car or extending the rental period exceeding the number of days stated in the Voucher or exceeding the hour stated under section "Drop off time", the Car Supplier will charge you the additional fee in accordance with the local pricelist of the Car Supplier (which might be higher than the rental fees agreed between you and CAR HIRE BROKERS) plus insurance coverage costs, VAT charges and other local mandatory charges. Such payment shall be collected for full rental days without the option of payment for part of a rental day. In the event of an early drop off of the car you will not be entitled to a refund for the days in which you did not use the car.
H. Changes and Refunds:
- Changes in the Car Rental Transaction prior to picking up the car:
In case you may request to change the terms of the Rental Car Transaction or the other items indicated in the Voucher or in the Car Rental Agreement (including: change of the car group, the Pick-Up Station or Drop-Off Station of the car, the duration of the rental period of the car, the car renter's details, etc.) after the Voucher has been issued (and before your arrival at the pick-up station) the change is subject to the approval of the vehicle supplier.
The vehicle supplier is not obligated to make the change requested by you. In such a case, you will be entitled to cancel the reservation in accordance with the terms specified in Section J of these General Terms and Conditions.
In addition, changes to the terms of the vehicle rental transaction or other items specified in the voucher will be considered by the vehicle supplier in accordance with the prices and other terms offered by it at the time of the requested change. If these terms are not agreed upon by you, you will be entitled to maintain the terms of the original voucher or cancel the reservation, in which case the cancellation terms specified in Section J of these General Terms and Conditions below will apply.
- Changes in the Car Rental Transaction when picking up the car:
Any changes made by you when picking-up the car at the Pick-Up Station or later, whether it is a change in the terms of the Car Rental Transaction or the items detailed in the Voucher or the Car Rental Agreement (including: change of the car group, change of the Pick-Up Station or Drop-Off Station or a change in the duration of the rental period of the car, change of the car renter's details, etc.) is solely your responsibility with the Car Supplier (if you do not update us of these changes in a timely manner, we will not know those exist).
Please note, the Car Supplier may require different fees to make the requested changes to the Car Rental Transaction. We recommend that before making any changes to these terms you should inquire with the Car Supplier, in advance and in writing, what are the fees associated with the requested changes and what additional conditions and consequences these changes may cause.
- Refunds:
The rental days indicated in the Voucher are consecutive in accordance with the dates specified in the Voucher and in any case cannot be divided into separate rental periods. No refund shall be given for partial use of the Voucher.
I. Cancellation of the Car Rental Transaction:
In the event that you cancel the Car Rental Transaction after the ticketing date, we will be entitled to charge you with cancellation fees in the amount detailed in the Voucher under section: "Policies - Cancellation fee". In the event that you cancel the Car Rental Transaction within two days of the day detailed in the Voucher as the pick-up date or if you fail to show up at the Pick-Up Station on the said date, we will be entitled to charge you with no show fees in the amount detailed in the Voucher under section: "Policies - No Show fees".
J. CAR HIRE BROKERS and its Activities:
Internationally, Car Hire Brokers acts as an agent of Ofran Services, who is the intermediary between the customer and the car rental company. The customer enters into a contract with Car Hire Brokers where the customer utilizes Car Hire Brokers to obtain access to a rental car. Car Hire Brokers’ responsibility is to make the reservation on behalf of the customer, and to ensure that the rental voucher is issued, and to obtain payment for said rental.
Domestically, Car Hire Brokers acts as the intermediary between the customer and the car rental company. The customer enters into a contract with Car Hire Brokers where the customer utilizes Car Hire Brokers to obtain access to a rental car. Car Hire Brokers’ responsibility is to make the reservation on behalf of the customer, and to ensure that the rental voucher is issued, and to obtain payment for said rental.
We serve as an intermediary in order to connect between you and the Car Supplier in all matters connected or related to the Car Rental Transaction. Therefore the performance of the Car Rental Transaction by the Car Supplier is not under our control and the responsibility deriving from that lies solely and exclusively on the Car Supplier in accordance with and subject to the terms of the Car Rental Transaction detailed in the Car Rental Agreement. When you sign the Car Rental Agreement you fully, completely and absolutely exempt us from any responsibility for any demand, claim or damage connected to any discrepancy between the terms of the Voucher and the terms of the Car Rental Agreement and/or the performance of the Car Rental Transaction by the Car Supplier or by you. Notwithstanding the aforesaid, the said exemption shall not apply to malfunctions and/or faults in the performance of the Car Rental Transaction which CAR HIRE BROKERS knew or should have known of in advance.
Although we are not responsible for the performance of the Car Rental Transaction by the Car Supplier (or by you), and without us assuming any responsibility as aforesaid - if you inform us of any problem at the time of picking-up the car or during the performance of the Car Rental Transaction, we will undertake to assist you in your requests and/or claims against the Car Supplier (however we do not guarantee to succeed in this). Please note, if you fail to immediately inform us of a problem in picking-up the car we will not be able to assist you and shall not be responsible for any damages incurred by you as a result thereof.
You may contact us through one of the following channels:
- In writing by email - at customercare@chb.co.za ; or
- By telephone, at 011-657-3600 during normal business hours, Monday through Friday (excluding holidays), between 07:30 to 17:00.
It is hereby clarified that CAR HIRE BROKERS does not serve as an agent, representative or operator of the Car Supplier, does not bear any responsibility for the Car Supplier's acts or omissions and is not authorized to receive any legal documents or other documents in its name or on its behalf.
K. Privacy Policy:
In order to complete the car rental booking with us you may be required to provide various personal details (such as ID number, name and address). It is important you should be aware that there is no obligation by law to provide such details, however, you should know that if you shell choose not to supply these details or provide incorrect details, we may not be able to complete the car rental booking or provide other services or provide information you may require from us.
The data we collect will be used to various means including (1) reserving our services and completing the car rental booking; (2) so we may contact you if necessary, and in order to offer or supply additional services regarding the services you booked through us; (3) customer service; (4) for marketing activities: we may use your contact details to send you, from time to time, information regarding new services we offer, promos, competitions, marketing offers and/or other publications from our company, our subsidiaries and our business partners, including through social media platforms and other websites, including personalized ads and third party ads, based on the information we hold (hereinafter: "Marketing Information"). Marketing Information may be sent via Email, SMS and/or any electronic mean accessible to us, from time to time and in accordance to the law. We will only send you Marketing Information if you provided your explicit consent or if accordance to the law such consent is not required. In any case, you may advise us at any time you are not interested to receive Marketing Information from us, by clicking the "remove" link on the marketing email or by sending a request to customercare@chb.co.za . (5) to identify and prevent fraud; (6) services improvements; (7) to protect our interests and defend ourselves from prosecution against us.
The information you provide us is kept in a computerized database and we will do our best to prevent this information from being exposed to a third party, with exceptions in the terms of use and according to the law.
We will be able to share any statistic information we collected in your use of our website (not your personal information) with third parties including our business partners.
In accordance to the law, we will be able to provide a third party with your personal data in the following cases:
(1) To our employees and/or our suppliers and/or our subcontractors that will provide you with the services you reserved.
(2) To the car rental supplier - in order to allow the completion of the car rental transaction from the supplier; safeguarding this data is under the responsibility and according to the privacy policy of the car rental supplier.
(3) To a third party, in case of transferring our activity to that third party, including for the purpose of shared sales, merging or any strategic cooperation.
(4) For the monetary collection procedures of the charge you incur for the services you have booked.
(5) we may disclose your personal details in case we will be obligated by a court order.
In addition, and according to the law, we may provide your personal details and other information collected from your use of our website to other companies connected to us, and only if those companies would use the data in accordance with this privacy policy and according to the registered cause of the data base where your information is registered and kept and according to law regarding the use of this data.
The above clause will be in addition to the privacy policy as will be determined by CAR HIRE BROKERS from time to time. For further details see the CHB's complete privacy policy in the following link: https://chb.co.za/chb-privacy-policy .
L. Limitations of CAR HIRE BROKERS's Liability:
CAR HIRE BROKERS, its employees, managers, representatives and all persons working in its name or on its behalf, shall not bear any responsibility whether directly or indirectly to any of the following: (1) any malfunction, fault or delay of the Car Supplier in providing the car or any other item ordered under the Car Rental Transaction, or any act or omission of the Car Supplier including its violation of the terms of the Car Rental Agreement; which were not under the control of CAR HIRE BROKERS and which CAR HIRE BROKERS was not and should not have been aware of in advance; (2) any damage, loss or indirect, consequential, non-pecuniary loss, including reputational damage, loss of profits or income, time loss, hedonic damage, pain and suffering damage etc; (3) personal injury or property damage which might be incurred to the Renter and to any Additional Driver or passengers as a result of the use of the rental car; and/or (4) any damage, harm or loss caused by force majeure or by any other event beyond the reasonable control of CAR HIRE BROKERS.
In any event, the maximum liability of CAR HIRE BROKERS in any matter relating or connected to its contractual engagement with you under the Car Rental Transaction specified in the Voucher is limited to the amount of the rental fees actually paid by you under the Rental Car Transaction relevant to the cause of action against CAR HIRE BROKERS. You hereby fully, finally and completely exempt CAR HIRE BROKERS from any liability to any payment or damage exceeding the maximum liability amount.
M. Miscellaneous:
- Any dispute or disagreements arising between you and the Car Supplier shall be resolved in the jurisdiction set out in the Car Rental Agreement. These General Terms and Conditions are governed by the laws of the South Africa, and any disputes or disagreements arising between you and CAR HIRE BROKERS shall be resolved exclusively by the competent courts in South Africa.
- There shall be no effect to any change or diversion of the terms specified in these General Terms and Conditions or in this Voucher, unless authorized in writing and in advance by us.
- In case of any question or clarification regarding the Voucher you may contact our office during normal business hours as per the contact details specified above.
Wishing you a good and safe trip from the CAR HIRE BROKERS team.